Syncing Office 365
Turn on IMAP for all or specific IPs
Please note that in the current version of the email sync, either IMAP must be open, or the following IP addresses must be whitelisted by your Office 365 administrator in order for IMAP syncing to work:
If they are not, you will get an error message when trying to connect.
If your Mail Sync Connection requires attention Error
If you need to Reset Mail Sync
To be done by an Office 365 administrator:
1. Go to the user's settings, and click on Disconnect Mail Sync (this needs to be done by a FunnelBud administrator )
2. Ask an administrator in their Microsoft account to verify that SMTP is currently enabled:
Open the Microsoft 365 admin center and go to Users > Active users.
Select the user, and in the flyout that appears, click Mail.
In the Email apps section, click Manage email apps.
Verify the Authenticated SMTP setting: checked = enabled.
When you're finished, click Save changes.
3. After disconnecting from Mail Sync, ask the users to connect again. This time they can log in with the feature "Sign In With Microsoft." button.
To be done by the user:
Please ask users to follow these steps when reconnecting:
Log out of the Microsoft 365 Account and clear their browser's cache
Click on Disconnect Mail Sync (on their user's settings)
Click User Menu > Settings in SharpSpring's top toolbar.
Click Mail Sync, located under My Account in the left panel.
Click Sign in with Microsoft.
Enter your Microsoft Office365 email address in the Email, phone, or Skype field.
Enter your Microsoft Office365 email password in the Password field.
Click Sign in.
Click either Yes or No to determine how Microsoft will keep you logged in to your Microsoft Office365 account.
Why was my email sync disconnected?
Most likely, it is due to a password change on your side. If so, please try to log in again using the above methods.